Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Orthotico.
These Terms of Service (“Terms”) govern your use of our website, products, and services (the “Services”). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you should not use our Services.
SECTION 1 – USE OF SERVICES
You must be at least 18 years old, or using the Services under the supervision of a parent or legal guardian.
You agree to provide accurate, current, and complete information when making a purchase or creating an account.
You are responsible for maintaining the confidentiality of your account and for all activity under it.
SECTION 2 – OUR PRODUCTS
Orthotico products are designed to improve comfort and usability when wearing orthotic devices.
They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
Product descriptions and images are provided as accurately as possible, but appearance may vary depending on device screens and settings.
We reserve the right to modify or discontinue products at any time.
SECTION 3 – ORDERS
Placing an order constitutes an offer to purchase.
We reserve the right to accept or decline any order at our discretion.
Orders are only accepted once confirmed by us.
Once an order is placed, we may not be able to amend or cancel it.
All purchases are subject to our Refund Policy.
SECTION 4 – PRICING AND PAYMENT
All prices are listed in GBP unless otherwise stated.
Prices may change at any time without notice.
You agree to provide accurate payment and billing details and confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVERY
Delivery times are estimates and not guaranteed.
We are not responsible for delays caused by carriers, customs, or circumstances outside our control.
Risk of loss transfers to you once the item has been dispatched.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this site, including text, images, branding, and product designs, is owned by Orthotico or its licensors.
You may not copy, reproduce, or use any content without prior written permission.
SECTION 7 – THIRD-PARTY SERVICES
Our website is hosted on Shopify.
Shopify enables us to provide our Services but is not responsible for any transactions between you and Orthotico.
We may also provide access to third-party tools or links. Use of these is at your own risk.
SECTION 8 – PRIVACY
Your personal data is handled in accordance with our Privacy Policy.
By using our Services, you agree to how we collect and use your information.
SECTION 9 – FEEDBACK
If you submit feedback, reviews, or suggestions, you grant us the right to use them for any purpose, including marketing and product development, without compensation.
SECTION 10 – PROHIBITED USE
You may not use our Services:
- for unlawful purposes
- to infringe intellectual property
- to transmit harmful or malicious code
- to misuse, scrape, or disrupt the website
We reserve the right to suspend or terminate access if these Terms are violated.
SECTION 11 – DISCLAIMER
Our Services and products are provided “as is” and “as available”.
We do not guarantee that use of our products will meet your expectations or achieve specific outcomes.
Any reliance on information provided through the Services is at your own risk.
SECTION 12 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Orthotico is not liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.
Nothing in these Terms excludes liability that cannot be excluded under UK law.
SECTION 13 – INDEMNITY
You agree to indemnify and hold harmless Orthotico from any claims arising from your misuse of the Services or breach of these Terms.
SECTION 14 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 15 – CHANGES TO TERMS
We may update these Terms from time to time.
Continued use of the Services constitutes acceptance of any changes.
SECTION 16 – CONTACT
If you have any questions, please contact: