Shipping policy
Shipping Policy
Thank you for shopping with Orthotico.
We aim to dispatch orders promptly and keep delivery expectations clear.
Order processing
Orders are usually processed within 1–3 working days.
Orders placed on weekends or bank holidays will be processed on the next working day.
If we expect any significant delay, we will contact you using the details provided at checkout.
Delivery times
Estimated delivery times will be shown at checkout where available.
These delivery times are estimates only and are not guaranteed.
Unless we agree otherwise with you, orders will be delivered without undue delay and no later than 30 days after your order is accepted.
UK shipping
We currently dispatch from the United Kingdom.
Typical UK delivery aims:
- Standard delivery: 2–5 working days after dispatch
- Express delivery: if offered at checkout, the estimated timeframe shown there will apply
International shipping
We may offer international shipping to selected countries.
Delivery times vary by destination and may be affected by customs processing, local postal services, and factors outside our control.
Customers are responsible for any customs duties, import taxes, or local handling fees unless stated otherwise at checkout.
Shipping confirmation and tracking
Where tracking is available, you will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delays
We are not responsible for carrier delays, customs delays, weather disruption, or other events outside our reasonable control.
If your order is significantly delayed, please contact us at contact@orthotico.co.uk and we will do our best to help.
Incorrect address details
Please make sure your shipping address is correct before placing your order.
We are not responsible for delays or losses caused by incorrect or incomplete delivery information provided at checkout.
Lost, damaged, or missing parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at contact@orthotico.co.uk.
Please inspect your order on arrival and let us know promptly if anything is missing, damaged, or incorrect.
Split shipments
In some cases, orders may be shipped in more than one parcel. If this happens, we will let you know where possible.
Contact
If you have any shipping questions, please contact: